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 #16 Re: Help needed with snapped Rossi Angus!!! :( Posted 22/12/2011 @ 13:06 |
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QUOTE (sinister_stu - 22/12/2011 @ 09:39) The world isn't fair. I'm not sure that's how warranty works anyway - The warranty is ultimately the manufacturer's responsibility, if they produce a defective product (which this may or may not be) then they are required to replace it. The lines are blurred between online shops and ebay these days so I think you're seeing this situation too black and white. This guy bought a new board from ebay, but from a shop who are I assume are an authorised Rossignol dealer. Therefore he could return it via them but doesn't want to pay the carrriage back to the US. Rossignol say this: "Do I need to return the product through an authorized dealer? We strongly urge you to work through the dealer that you purchased the product from or another authorized dealer. Many times they are able to help correct the problem without the expense of returning items to us. In the case of difficulty doing this we do accept shipments direct from consumers." I don't think there is any problem attempting to return it via Rossingol UK.
Thank you Stu exactly my point,
Who does it honestly benefit me sending it all the way to the states when it can be dealt with nearer to home??
I'll be sure to let you all know how I get on  |
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| #17 Re: Help needed with snapped Rossi Angus!!! :( Posted 22/12/2011 @ 13:10 |
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QUOTE (tomw_n - 21/12/2011 @ 19:51) You bought it off EBay. Abandon your sense of entitlement and stop asking for a warranty. If you want a warranty, go to your local dealer and buy your board there.
Really don't see the sense in this comment??
Surely a worldwide brand, selling products worldwide, should offer a worldwide guarantee??
At the end of the day it's a rossignol board, what difference does it make whether I deal with Rossi in the uk or Rossi in the states?? It's still Rossi??
Also it wasn't some private seller on eBay, it was an authorised dealer selling from a shop, a shop that can be found online. |
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| #18 Re: Help needed with snapped Rossi Angus!!! :( Posted 22/12/2011 @ 13:15 |
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QUOTE (Flinnster - 21/12/2011 @ 02:05) Er.. Rossignol is a French company. Their HQ is in Grenoble, France. You would have been closer while you were out there in Tignes  Anyway, first thing to do is contact the company where you bought the board. No board should just crack through normal use, but of course it depends about how serious this crack is. Post up some photos if you can. If the board has cracked layers you can probably get a replacement within the first 12 months on the normal purchase guarantee (note normal use probably won't include wall-rides on concrete tunnels, or riding it across a tarmac car-park because that's what the pros do on the DVDs). Failing that, use this form here: http://www.rossignol.com/GB/GB/product-quality-claim.htmlFriend of mine snapped a K2 A-Star's tail within a few months of use after landing a jump - it was all in one piece, but went totally wibbly. K2 supplied a complete replacement. Let us know how you get on 
The board hasnt snapped right through it's more a large crack across the top sheet.
Can't upload pictures from my phone but could send through on email for someone to put up?
Cheers for the help |
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| #19 Re: Help needed with snapped Rossi Angus!!! :( Posted 22/12/2011 @ 14:23 |
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Just had a thought which might help the OP regardless of if the deck should have a warranty or not.
Try calling the Scandinavian place and asking if they'll do a 'virtual' warranty. I know a few suppliers that are happy to do this. Take a few pics of the crack on both sides and mail them to them. See if they can get the warranty validated by Rossi US and mail you a new board. I guess you'd have to pay the shipping, but at least it's only one way. |
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| #20 Re: Help needed with snapped Rossi Angus!!! :( Posted 22/12/2011 @ 15:18 |
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| In reply to post #19
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QUOTE (tomw_n - 22/12/2011 @ 14:23) Just had a thought which might help the OP regardless of if the deck should have a warranty or not. Try calling the Scandinavian place and asking if they'll do a 'virtual' warranty. I know a few suppliers that are happy to do this. Take a few pics of the crack on both sides and mail them to them. See if they can get the warranty validated by Rossi US and mail you a new board. I guess you'd have to pay the shipping, but at least it's only one way.
Cheers tomw m,
I'll try this if all else fails.
I've had contact with Rossi France asking if I was still in Tignes, which  unfortunately im not.
They've also put me back onto Hugh Scott the Main uk Rossi distributer.
Unfortunately they've broke up for there holidays now but at least there not just replying "No must be sent back to place of purchase." |
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| #21 Re: Help needed with snapped Rossi Angus!!! :( Posted 22/12/2011 @ 16:06 |
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The uk distributor for Rossi will order direct from the factory and ship them out to all the uk stores, as will the French/USA etc. Unfortunately as I see it, if you've bought it via the US, it will have to be warrantied throught the dealer that it was purchased from. It may not need to be sent back to the US but as the uk dealer hasnt made any dollars out of the original sale (to a uk shop) why should he be expected to sort it.
It's a bit like buying a pair of nikes from sports direct and taking them back to jd sports. |
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| #22 Re: Help needed with snapped Rossi Angus!!! :( Posted 22/12/2011 @ 17:26 |
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Revision #1 (Last edited: 22/12/2011 @ 17:27) |
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QUOTE (russ295 - 22/12/2011 @ 16:06) The uk distributor for Rossi will order direct from the factory and ship them out to all the uk stores, as will the French/USA etc. Unfortunately as I see it, if you've bought it via the US, it will have to be warrantied throught the dealer that it was purchased from. It may not need to be sent back to the US but as the uk dealer hasnt made any dollars out of the original sale (to a uk shop) why should he be expected to sort it. It's a bit like buying a pair of nikes from sports direct and taking them back to jd sports.
This was in my previous post (from the Rossignol warranty FAQ):
"Do I need to return the product through an authorized dealer?
We strongly urge you to work through the dealer that you purchased the product from or another authorized dealer. Many times they are able to help correct the problem without the expense of returning items to us. In the case of difficulty doing this we do accept shipments direct from consumers."
There is no need to go to the original dealer, or in fact a dealer at all. You should probably expect to pay for the postage back to Rossignol whichever way you go. |
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| #23 Re: Help needed with snapped Rossi Angus!!! :( Posted 23/12/2011 @ 10:33 |
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Revision #1 (Last edited: 23/12/2011 @ 10:34) |
I truly hope the OP gets a new board out of it but I don't think it going to be plain sailing.
An authorised dealer is a shop outlet. A distributor (amg-group For the uk, in this case) is a company that orders stock to sell on to a dealer.
I was an authorised dealer for Rusty surfboards (among others), but if someone brought one back from the states into my shop, there would have been nothing I could have done. If I had contacted my distributor to see if he could help he would have chased me in a second.
My best advise is to contact the dealer via telephone and explain your situation. Forward some good photos and as mentioned you might not have to send it back to the US.
Good luck. |
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| Posts: 633 |
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North Yorkshire |
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| #24 Re: Help needed with snapped Rossi Angus!!! :( Posted 23/12/2011 @ 11:55 |
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Revision #1 (Last edited: 23/12/2011 @ 11:57) |
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What you've got to remember is that the board is essentially a "grey market" product. A distributor is just that - it's an independent business that exists to sell and service the product of a manufacturer in one particular region and have a business model set up accordingly. It's not like say taking a jumper back to M and S in a different city.
Whilst the product from overseas is identical, it's not one that they are liable for or from a company they have a relationship with beyond maybe a beer at the annual Rossi reseller meeting, and it costs them in time, effort and, more than likely, product since the replacement will come off their balance sheet rather than the US distributor. Basically you're creating a bit of a ball-ache for them so although you've not acted with any malice , any outcome you're getting from them in Europe is a BIG favour rather than any sort of obligation.
Strictly speaking the board should be shipped back to the US since the shop needs to return the physical unit to their distributor to prove its failure and receive reimbursement themselves. Shipping bulk snowboards around the world in container ships costs next to nothing for the manufacturers but sadly the same can't be said for airfreight
Good luck and be nice! |
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| #25 Re: Help needed with snapped Rossi Angus!!! :( Posted 23/12/2011 @ 22:21 |
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I would have thought a worldwide warranty would apply, providing you meet the requirements.
These tend to be:
1. You have a receipt.
2. The item was purchased from an authorised dealer or the AD's eBay shop.
I know Burton won't deal with you if either aren't met. Had a zipper go on a jacket I bought from an eBay shop, but as it wasn't authorised was told "nothing we can do".
For things like cameras, Nikon/Canon/etc. will honour a warranty on a product purchased outside the UK from a shop in person (ie if you're on holiday), but not if it's been shipped into the UK from a website. |
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| Posts: 842 |
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Forum Mod |
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South Yorkshire |
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| #26 Re: Help needed with snapped Rossi Angus!!! :( Posted 23/12/2011 @ 22:35 |
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guys,
can i tell everyone that the manager for agm group northern region is a mate and has seen this thead.
the problem is being sorted. |
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www.skicourchevel.net
www.minimansell.com |
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| #27 Re: Help needed with snapped Rossi Angus!!! :( Posted 24/12/2011 @ 02:32 |
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Nice. Be good if the bloke could post up and explain the real story to clarify this type of stuff in future, for Rossi at least. |
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| #28 Re: Help needed with snapped Rossi Angus!!! :( Posted 25/12/2011 @ 01:27 |
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Revision #1 (Last edited: 25/12/2011 @ 01:31) |
| In reply to post #11
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Obviously the things shouldn't break in normal use, and if they do they should be replaced, no question there. If any manufacturer would like to step up and admit that their stuff breaks, and that when it does they'll not help, then that would be useful information to know, because I'd not buy from one. There's one manufacturer quite close to where I'm riding who doesn't get my business for precisely that reason.
QUOTE (sinister_stu - 22/12/2011 @ 09:39) I'm not sure that's how warranty works anyway - The warranty is ultimately the manufacturer's responsibility, if they produce a defective product (which this may or may not be) then they are required to replace it.
Whilst I agree with the sentiment, that's actually not how the law works in the UK - the contract's between you and the dealer who sells you the board. They will be supported by the manufacturer, but your legal redress is with the retailer, or with the retailer plus credit card company.
QUOTE (sinister_stu - 22/12/2011 @ 09:39) For things like cameras, Nikon/Canon/etc. will honour a warranty on a product purchased outside the UK from a shop in person (ie if you're on holiday), but not if it's been shipped into the UK from a website.
That's not my experience. I can't afford to buy stuff in the UK, but Canon UK will honour their company's warranty here. Most stuff doesn't fail in year 1 in any case. If it fails after that, forget Canon UK and use Fixation anyway. |
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| #29 Re: Help needed with snapped Rossi Angus!!! :( Posted 10/02/2012 @ 17:10 |
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Just thought I'd update you all.
Having emailed numerous snowboard shops and companies about my problem, I was put in touch with Hugh Scott of AMG group in Glasgow. It's a main distribution centre that Rossi uses in the uk.
I was asked by Hugh to send the board and my PayPal receipt, along with a description of events leading to the damage. Which I did around the first week of jan and today to my amazement I recieved a brand new 2012 Rossi Angus through the post!!!!
Big shout out to Hugh Scott, AMG GROUP, all you ladies and gents and all companies involved with me solving this issue.
One truly stoked boarder!!!  |
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| #30 Rossi Rocks Posted 10/02/2012 @ 17:55 |
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Excellent - good to know they stand by their product.
Thanks for being bothered to post the outcome. |
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