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 #13 Re: How should a "New" board look? 14/07/2008 @ 17:03:43 |
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| #12 Re: How should a "New" board look? 06/07/2008 @ 23:07:23 |
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| Most shops I've been to, including Two Seasons have their boards sans plastic. I would still class them as brand new. It's not as if you can strap it on and ride it in store. It should however not be heavily scratched, but not everyone is careful when handling the goods, but this should have been said when ordering. |
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| #11 Re: How should a "New" board look? 04/07/2008 @ 14:14:07 |
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| In reply to post #10 ... |
New boards should be in perfect condition - sometimes they're wrapped in a sort of stick-on plastic, other times they will be in a sheath of plastic. They should have factory wax. It sounds like this one has some damage from the shop. I'd say that's irrelevant beyond the first 2 minutes, but that doesn't mean that the shop can sell a "shop soiled" board as a new board... they have to tell you about the damage even if it's cosmetic.
So assuming you described things correctly then you're probably entitled to a refund or replacement. If you bought it with a credit card you're in the best possible position. As the retailer seems to be in error I'd say they should be paying any shipping costs.
I'd think first, then contact them. You need to be sure you're correct in that you bought a new board, discounted only because it's a year old. Then decide what you want ... do you want them to swap it for what it should have been, or do you want a discount? Chances are they don't have a pristine board (or they'd have sent it to you), so you may be offered a discount, or a full refund. If they play hard ball then you'll not get better than a full refund, so you may want to negotiate carefully. Bear in mind that cash discounts are more expensive to them than the equivalent in goods.
I'd be nice to them, let them explain it's just a bit of confusion, and see what they offer. |
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| #10 Re: How should a "New" board look? 04/07/2008 @ 10:34:20 |
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| In reply to post #8 ... |
I''l try and post a picture soon
Prawny |
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Respect out of fear is never genuine
Reverence out of respect is never false |
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| #9 Re: How should a "New" board look? 04/07/2008 @ 10:33:47 |
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| In reply to post #6 ... |
yes sorry mate i should have said that it was discounted, from the £220 to £155 but was not listed in any way as ex-display.
but are all end of season boards not discounted anyway?.........god im such a noobie 
Andy. |
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| I do NOT fear Death - I fear not living..........er.........and small people with very large hands! |
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| #8 Re: How should a "New" board look? 04/07/2008 @ 10:31:36 |
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| In reply to post #7 ... |
| post a pic |
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Burton Custom LE Runaway Brain 156 + Triads
Rome Artifact 153 + Ride Beta UL |
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| #7 Re: How should a "New" board look? 04/07/2008 @ 10:23:01 |
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| In reply to post #5 ... |
No worries fella, that's what we're all here for! Happy sliding!!  |
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Bob - Rejeck is a state of mind
"The season over... Back to the domes..."
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| #6 Re: How should a "New" board look? 04/07/2008 @ 10:21:56 |
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| I think Bob could be right - it sounds like an ex-display. If it is then it should have been sold as such with a discount. If you buy it new it should be in mint condition - regardless of whether it will get scratched shortly after use or not |
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| #5 Re: How should a "New" board look? 04/07/2008 @ 10:20:56 |
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| #4 Re: How should a "New" board look? 04/07/2008 @ 10:13:32 |
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| In reply to post #3 ... |
Is it possible that it's an ex-display model?
Without seeing the scratches I wouldn't like to comment... I wouldn't expect to see any scratches at all on a new board. The condom should protect it during transit and drop damage on a board it clearly different to scratch damage...
Might be worth a polite phone call to ask whether it was branded new or whether is has bend handled.
If there are stickers on the base it's never been ridden. |
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Bob - Rejeck is a state of mind
"The season over... Back to the domes..."
Bob's Facebook
We like the Moon! |
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| #3 Re: How should a "New" board look? 04/07/2008 @ 10:06:44 |
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| #2 Re: How should a "New" board look? 04/07/2008 @ 09:54:05 |
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| In reply to post #1 ... |
When I've bought brand new boards they come wrapped in plastic. There have therefore been no scartches (that I've noticed) on the base or top sheet.
As you've said you're not sure that it was brand new... and it is true that after you've used it for the first time some damned skier is gonna stand on it/ scratch it with their poles or another board is gonna chip one of the ends! (it's sods law of riding a new board).
If you are happy with it that's all that matters. If you're not contact the shop. |
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Bob - Rejeck is a state of mind
"The season over... Back to the domes..."
Bob's Facebook
We like the Moon! |
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| #1 How should a "New" board look? 04/07/2008 @ 09:37:08 |
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hi guy's and girls,
a friend just ordered a "new" board online from a reputable shop, now although it was not listed as "New"it was this seasons Burton feather and was not listed as "used" either. it arrived with a few small (in length) but a little deeper than just surfice scratches on the top sheet and a few little (in depth) but longer in length marks on the base.. 
my question is:-
a) is this to be expected when boards are delivered by post? or would you be unhappy about this kind of thing?
b) when buying sale items at this time of year, would it mean that "left over" stock is "prone" to having a few knocks and scratches?
i understand that after a couple of runs in the dome it will probably end up that way or worse anyway, but it would be nice to open up something you have paid for and be happy looking at that shiny new (ooow she was so excited) first board.
any advice would be great.
thanks in advance
Andy. |
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| I do NOT fear Death - I fear not living..........er.........and small people with very large hands! |
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